Senior Duty Agent | ERCC| Brussels

  • Bruxelles
  • Gardiennage
  • Management et services de support

G4S is looking for Senior Duty Agents for the Emergency Response Coordination Centre (ERCC) of our customer, providing emergency assistance to people hit by a disaster (man-made or natural). The assistance can be humanitarian aid or civil protection. The emergencies around the world are monitored and the actions are coordinated in this Emergency Response Coordination Centre (ERCC).

As a senior duty agent you will ensure real-time incident monitoring and effective and coherent EU response to natural and man-made disasters anywhere in the world at any time.

Participate in the 24/7 on-duty system of the ERCC.

  • Support the ERCC's emergency management functions, in particular : o maintaining a high level of situational awareness (e.g. making use of early warning and disaster monitoring tools as well as information gathering, analysis and dissemination). o contributing to the ERCC coordination function (e.g. operating with specific communication platforms and databases, organizing and participating to meetings and vide/teleconferences, operational and administrative tasks to facilitate the deployment of capabilities and experts in case of disasters). o information management (e.g. following and complying with specific info archiving structure, contact lists, various web-based applications).
  • Proximity support at the Commission's premises on a 24/7 basis (intra-muros).
  • Draft technical content for knowledge database.
  • Document operational support procedures.
  • Administration and problem fixing of local environment (e.g . ERCC monitoring and alert systems, ERCC communication equipment, including video-walls, Common Emergency Communication and Information System (CECIS), monitoring screens...).
  • Advise in areas such as capacity management, contingency planning, business continuity management, automation of repetitive tasks.
  • Participation in coordination and project meetings.
  • Manage complex files while in normal working hours requiring conceptual work, analysis and problem solving, making use and integrating expert knowledge and specific expertise.
  • Conception and writing user documentation for CECIS and activities in relation with the ERCC (activation of the Union Civil Protection Mechanism, process of deploying expert teams, procedure for transport support…).
  • Conception and provision of training courses and activities in relation with the ERCC (activation of the Union Civil Protection Mechanism, process of deploying expert teams, procedure for transport support …).

Ce que nous recherchons

  • Minimum 12 years of relevant studies and experience after secondary school.
  • Minimum 5 years with specific support tools or techniques, documentation writing or training.
  • Professional experience of emergency management and emergency response, United Nations, Red Cross or non-governmental humanitarian organisations, civil protection entities including fire services.
  • Experience in providing support to the development of IT-based early warning and monitoring tools for natural disasters, including a technical analysis and evaluation on the current events retrieved by the systems, requiring a good understanding of natural disasters events.
  • Excellent communication skills (verbal or in writing).
  • Capability to work in an international/multicultural environment, rapid self-starting capacity.
  • Ability to participate in multi-lingual meetings.
  • Team player with appropriate social and communication skills.
  • High flexibility and resilience.
  • Excellent knowledge of English (at least level C1). Knowledge of French and other EU languages is an extra asset.
  • Knowledge of MS-Office.
  • You are willing to work in shifts inculding nights and week-ends.

Ce que nous offrons

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